01 Information We Collect
What information we collect
We collect the following types of information when you interact with us:
- Personal information you provide. When you request a quote or submit an enquiry via our website, we ask for details such as your name, contact number, email address, the type of service you are interested in (home construction, interior design, renovation), and the location of your project. You can start one of these enquiries any time on our contact page.
- Communications and correspondence. We maintain records of communications you have with us, including emails, phone calls, messages, and notes from consultations, so that we can respond to your queries and provide the services you request.
- Usage data and cookies. Our website may automatically collect technical information about your device and browsing habits (such as IP address, browser type, pages visited, referring URLs and other usage statistics). We may also use cookies and similar technologies to enhance your experience, remember your preferences, and measure the effectiveness of our marketing. You can adjust your browser settings to disable cookies; however, some features of our site may not function properly without them.
02 How We Use Your Information
How we use your information
We use the information we collect for the following purposes:
- To provide quotes and services. We use your contact details, service preferences, and project location to understand your needs, prepare cost estimates or proposals, and schedule consultations.
- To communicate with you. We respond to enquiries, send confirmations and updates about your project, and provide customer support. We may also send you informational or promotional communications about our services that we think may interest you. You can opt out of marketing emails at any time by following the unsubscribe instructions included in those messages.
- To improve our website and marketing. Usage data helps us understand how visitors interact with our website so we can enhance the user experience and the effectiveness of our advertising.
- To comply with legal obligations. We may use your information as required by law, such as maintaining records for accounting, tax, and regulatory purposes.
03 How We Share Your Information
How we share your information
We do not sell or rent your personal information. We may share your information only in these circumstances:
- Service providers. We may share your information with trusted third-party service providers who assist us in operating our business, such as website hosting, email marketing, analytics, customer relationship management and bookkeeping. These service providers are permitted to use your information only to provide services to us and are required to protect it.
- Legal and regulatory. We may disclose your information if required by law or to protect the rights, property, or safety of Rzianz, our clients, or others.
- Business transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the promises in this policy.
04 How We Protect Your Information
How we protect your information
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from loss, misuse, and unauthorised access or disclosure. However, please note that no method of transmission over the internet or method of storage is fully secure, so we cannot guarantee absolute security.
05 Your Rights and Choices
Your rights and choices
Depending on applicable laws, you may have the right to:
- Access the personal information we hold about you;
- Correct or update your information;
- Request deletion of your information, subject to legal obligations;
- Object to or restrict certain processing of your information;
- Withdraw consent for marketing communications.
To exercise your rights or ask questions about your information, please contact us using the details below.
06 Changes to This Policy
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the “Last updated” date above. We encourage you to review this policy periodically to stay informed.